• Full Time
  • Anywhere

Date Start
27-May-2021

Closing Date
02-Jun-2021

Qualifications

THIS POSTING IS TO FILL THE CURRENT VACANCY AND TO ESTABLISH AN ELIGIBILITY LIST TO FILL ANY FUTURE VACANCIES THAT MAY OCCUR IN THE NEXT 6 MONTHS

EDUCATION and/or EXPERIENCE
High school diploma or equivalent. Must have a minimum of two (2) years of prior face-to-face customer service experience where proficiency has been demonstrated in providing courteous, professional customer service to a diverse group of customers or clients. Must have strong interpersonal and communications skills. Must have basic knowledge of ADA, Title VI, and Title VII federal regulations. Must possess a minimum of two (2) years of cash handling experience and in reconciling daily transactions and business activities. Bilingual skills may be preferred in order to meet specific bilingual needs.

INTERVIEW SELECTION PROCESS: The selection process may include one or more components to demonstrate applicants’ knowledge, skills and abilities in job related areas. These may include exercises such as practical demonstrations, written communications, oral interviews and/or competency assessments.

Basic Functions

SUMMARY
Serves as the customer service point of contact for customers requesting new or replacement Reduced Fare or Mobility Breeze Cards for the federally mandated reduced fare program at an assigned MARTA location. Issues Reduced Fare and Mobility Breeze cards to elderly and disabled customers according to FTA and federal guidelines. Determines eligibility of customers requesting Reduced Fare status at Five Points, Headquarters and other MARTA facilities as designated. Provides education and training on how to use the Breeze card system to Reduced Fare customers utilizing fixed route services and for Mobility customers who have been certified for curb-to-curb services.  Prepares and completes daily transaction report of total number of cards issued. Reconciles daily issuances to include replacement fees collected for lost or stolen cards. Forwards daily reconciliation and paperwork to lead person for processing of daily package. Provides support for the Lost and Found operation. Assists customers inquiring about items lost throughout the bus and rail system.  Provides support for community outreach activities as assigned by the supervisor/manager director.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Maintains a daily inventory of Reduced Fare and Mobility Breeze Cards assigned for issuance to customers. Reconciles daily Reduced Fare and Mobility Breeze card issuances
Ensures accurate accountability and security of replacement fees collected for lost or stolen cards. Provides end-of-shift transactions report to Senior Reduced Fare Representative for reconciliation.
Determines the eligibility of customers to participate in the discount fare program. Ensures that FTA and Federal guidelines are properly followed regarding the issuance of Reduced Fare and Mobility Breeze Cards to elderly and disabled customers.
Processes each customer’s transaction into database and verifies information with customer forms to ensuring accuracy of inputs and information entered. Makes corrections to the database as instructed by the supervisor.
Provides daily support to the Lost and Found operation during staff shortage and lunch breaks.
Provides on-going education and training of the Breeze card system to eligible Reduced Fare and Mobility customers.
Performs other related duties as assigned
SPECIAL REQUIREMENTS
Must satisfactorily pass a customer service proficiency assessment, writing and grammar skills assessment and a credit background check to be qualified for an initial interview. Must be able to work weekends and evening hours as required. Must be dependable, self-directed and exhibit the ability to work independently in the absence of the supervisor/manager.

MARTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Classification
Non Exempt

Number of Openings
1

Reports To
SUPV REDUCED FARE ELIGIBILITY

Salary Range
$27,091 mid $33,864 $40, 637

Salary Grade
00009

Work Hours
37.5

Work Days
variable

Posting Type
Both Internal and External

To apply for this job email your details to MARTA_Diversity@itsmarta.com