Website Metropolitan Atlanta Rapid Transit Authority (MARTA)

One of the largest transit agencies in the United States

Basic Functions

1.)   Answers telephone calls utilizing a computerized software application – Trapeze Info Agent, provides MARTA customers with accurate route, trip and schedule information and assist MARTA riders in getting from one point to another via bus and rail.
2.)   Provides other customer services or directs customers to other sources and departments for requested information.
3.)   Provides driving instructions from major highways/interstates to MARTA rail stations.
4.)   Provides MARTA customers with telephone numbers for connecting services to Clayton, Cobb and Gwinnett counties.
5.)   Receives and refers customer inquiries, commendations and complaints to the Customer Service Center, Breeze Card inquiries to the BreezeCard Service call    center and paratransit inquiries to the Paratransit Reservations call center.
6.)   Provides information on special MARTA bus service; parking lot locations, fees, and general information about the MARTA system.
7.)   Completes schedule and information requests for MARTA literature and printed schedules and conducts specialized surveys.
8.)   Performs other duties as assigned.

Special Requirements

Must be able to work weekends, holidays and evening hours as needed.


Must be fluent in English and Spanish.


The entry level position is apart-time position. Full time positions will be filled from the ranks of part-time employees when full time vacancies occur. The employee selected for part-time positions must be willing to work weekends and holidays. Must be able to read and understand maps, atlases and route schedules. Training includes both field assignments (riding designated buses and touring every rail station)and working directly with an experienced operator and supervisor for 30-days. Employees must meet experience and skill level requirement in order to be eligible for full-time positions.


MARTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

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