• Full Time
  • Anywhere

Website Metropolitan Atlanta Rapid Transit Authority (MARTA)

One of the largest transit agencies in the United States

Basic Functions:

1.)   Answers telephone calls utilizing a computerized software application – Trapeze Info Agent, provides MARTA customers with accurate route, trip and schedule information and assist MARTA riders in getting from one point to another bus and rail.
2.)   Provides other customer services or directs customers to other sources and departments for requested information.
3.)   Provides driving instructions from major highways/interstates to MARTA rail stations.
4.)   Provides MARTA customers with telephone numbers for connecting services to Clayton, Cobb and Gwinnett counties.
5.)   Receives and refers customer inquiries, commendations and complaints to the Customer Service Center, BreezeCard inquiries to the Breeze Card Service call center and paratransit inquiries to the Paratransit Reservations call center.
6.)   Provides information on special MARTA bus service; parking lot locations, fees, and general information about the MARTA system.
7.)   Completes schedule and information requests for MARTA literature and printed schedules and conducts specialized surveys.
8.)   Performs other duties as assigned.

Special Requirements:

Must be able to work weekends, holidays and evening hours as needed.

 

Must be fluent in English and Spanish.

 

INTERVIEW SELECTION PROCESS: The selection process may include one or more components to demonstrate applicants’ knowledge, skills and abilities in job related areas. These may include exercises such as practical demonstrations, written communications, oral interviews and/or competency assessments.

 

MARTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

To apply for this job please visit ibiz.itsmarta.com.