Date Start
26-May-2021

Closing Date
01-Jun-2021

 

Qualifications

High school diploma or equivalent. Three years of 9-1-1 experience of computer aided criminal justice communications or customer service experience in a fast-paced environment is preferred. One year dispatching experience using computerized data systems desired. Familiarization with computerized law enforcement codes and signals a plus. Must possess, at a minimum, basic computer knowledge with a demonstrated ability to type and/or efficiently navigate a computer keyboard as well as the skill multi-task using variable senses (hearing, sight, speech, touch, etc.) in the accomplishment of singular or multiple goals.

Basic Functions

Uses radio communication systems to accept emergency and non-emergency calls from internal and external customers for the purpose of dispatching police units and relaying information to service providers (Police, Fire, Emergency Medical personnel). Prioritizes calls determining nature, location and other relevant information pertaining to the call and maintains contact as necessary, with the caller(s) while responding unit(s) are in route. Extracts viable information from distraught, irate, and/or confused persons, and monitors alarm and weather radio activation for entry into CAD (Computer Aided Dispatch) system. Operates NCIC (National Crime Information Center) and GCIC (Georgia Crime Information Center) computer information system for the purposes of evaluating, verifying and/or entering data regarding warrants on persons and the status of stolen/lost property. Relays emergency/non-emergency messages to responding personnel via 800 MHZ radio system. The Department of Police Services will train successful candidates to respond to emergency calls and dispatch police, medical personnel and resources.  MARTA Police Department 9-1-1 Communications Center operates 24-hours a day, 365-days a year.  Shift work is mandatory.  Shift assignments are determined at time of employment.  May be assigned to function as a Communications Training Operator as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Receive and processes incoming emergency/non-emergency calls for service providers from internal and external customers. Determine the nature of the calls, apply the appropriate signal(s)/code(s) while simultaneously assigning each call a priority and entering vital information into the CAD (Computer Aided Dispatch) system. Using a state of the art 800 MHZ radio system dispatch the appropriate police unit(s) to the scene.
2. Via telephone and/or radio request appropriate assistance (police back-up, fire department, emergency medical, animal control, HazMat personnel, etc.) from other jurisdictions. Determine appropriate jurisdiction to contact for assistance. Monitor the activity of numerous field service providers for the purpose of their personal safety as well as for the expeditious dispatch of these units to assist internal and external customers.
3. Process requests from service providers through the National Crime Information Center (NCIC)Georgia Crime Information Center (GCIC) for license and history checks on wanted persons involved in criminal activities as well as the status of possible stolen/lost property.
4. Monitor numerous alarms at various sites throughout the Authority to include, but not limited to, parking decks, half fare offices, ride stores, building entry/egress points, etc. and weather radio(s) for activation(s). When activated, determine plan of action and make contact with Police.
5. May be assigned to train new Communications personnel (Dispatchers and/or Call Takers).
6. Perform other duties as assigned.

Special Requirements

An official investigation into the applicant’s background will be conducted including a criminal history records check. A physical examination, including drug/alcohol screen, will be required. An Awareness Statement issued by the GCIC must be signed concerning the dissemination of criminal history information.

 

INTERVIEW SELECTION PROCESS: The selection process may include one or more components to demonstrate applicants’ knowledge, skills and abilities in job related areas. These may include exercises such as practical demonstrations, written communications, oral interviews and/or competency assessments.

 

MARTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

 

 

 

To apply for this job email your details to MARTA_Diversity@itsmarta.com