*POSITION POSTED UNTIL A VIABLE POOL OF CANDIDATES HAS BEEN ESTABLISHED*
EDUCATION and/or EXPERIENCE Associate degree in Business Administration or related field and two years of experience in data collection, marketing research, or data management are required. Must be able to approach respondents in a professional manner and properly follow project methodologies and instructions. Must be proficient in conducting on-site personal interviews and telephone interviews. Must possess intermediate to advance level skill using personal computers using word processing and spreadsheet applications. Must be able to read aloud survey questions clearly to be understood by respondents. Must have good oral and written communication skills. Must be able to multitask. Bilingual skills may be preferred in order to meet specific bilingual staffing needs. Directly related work experience may be substituted on a year-for-year basis in lieu of educational requirement.
INTERVIEW SELECTION PROCESS: The selection process may include one or more components to demonstrate applicants’ knowledge, skills and abilities in job related areas. These may include exercises such as practical demonstrations, written communications, oral interviews and/or competency assessments.
Responsible for interviewing, conducting market research and collecting transit related data from MARTA patrons in a professional, courteous and confidential manner. Conducts and leads performance audits and inspections of trains, buses, and rail stations to monitor cleanliness, functioning of equipment, and customer information attributes. Utilizes various data collection methods and mobile electronic techniques to accurately collect and record field survey data. Performs qualitative and quantitative research observations and random audits of MARTA facilities. Ensures work quality for timely completion, accuracy and submission.
Serves as a highly visible representative of MARTA and the Office of Research and Analysis and is expected to perform his or her duties in a professional manner with a “customer service first” attitude at all times.
Required to travel between different locations within the service area and must be able to work flexible hours and shifts. Work hours may vary including early mornings, evenings, weekends, and some holidays. Outdoor position with constant exposure to various weather conditions and elements.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Leads and conducts qualitative and quantitative market research via face-to-face interviews, observations, random audits and telephone data collection.
Leads performance audits and inspections of trains, buses, and rail stations to monitor cleanliness, functioning of equipment, and customer information attributes.
Accurately collects, records and reviews all required data using various mobile electronic technologies by following established project methodologies and guidelines.
Effectively communicates and interacts with patrons in a professional and confidential manner in efforts to obtain unbiased customer feedback.
Performs general clerical duties.
Attends all meetings and research project training as required.
Performs other duties as assigned.
Work hours will be 7.5 hours a day 5 days a week at various shifts. Some shifts will require to work up until 9 p.m. Will be required to work on Holidays and Weekends.
Must be able to communicate effectively, both orally and in writing. Must be comfortable speaking with patrons on an ongoing basis. Must be capable of understanding the goal and purpose of research. Must be able to read and interpret survey questionnaires, methodologies, and procedure manuals. Must have good reading and diction skills with cultural literacy. Must have basic computer literacy and data entry accuracy. Must have ability to effectively interact with patrons. Must have legible handwriting. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to communicate effectively, both orally and in writing. Ability to write simple correspondence. Bilingual in Spanish and English preferred.
MATHEMATICAL SKILLSAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Must have the ability to stand and walk for long periods of time, reach with hands and arms; and talk or hear. Bending, stretching, and kneeling are part of the daily routine. Climbing stairs and the ability to carry 5-10 lbs. of equipment throughout the workday is required. Specific vision abilities required by this job include close vision, and ability to adjust focus. Must be able to travel between different locations.
MARTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
To apply for this job please visit ibiz.itsmarta.com.